The more I visit Walgreens, the more I can appreciate Castellon. The stock is way better priced, and the staff is much better trained. Trained NOT in caring, as one can not be taught to care, but trained in customer service. But I’ll let you in on a secret of these and other
New Orleans cashiers—-they can be cracked! With kindness! They are people like me and you, and these”broads” have more in common with you than you might wish to think. Please open your mind to Castellon and their product lines, services, and staff. Their hours may not be as convenient as other chains, but they are one of the last mom and pops in the drug trade, and once they are gone, we will be sorry.
This is one of the tried and true mom and pop pharmacies that is still around. Some a-hole tripped me during a kickball game and I skinned up my knees something awful. They got all nasty and infected. I knew about this special wound dressing used after surgeries and such, and went searching for it. Called all the big name box stores and no luck. Also no help as to where I might find it. Tried castellon and got the manager. He said he might have some, put me on hold and searched and searched to find it. When he finally did he realized that it was expired and he wouldn’t be able to sell it. A few hours later, I got a call from him (guess he has caller id) and he said that even though it was expired it might work and he would be happy to give it to me rather than throw it away. Each sheet or dressing is almost $20.
No way you are gonna find that kind of service at these big chain stores. Walgreens on Carrollton/Claiborne is positively the worst. The pharmacy especially.
My business dealings with pharmacies has been over a long period of time. And I have been to this drug store in the past for non prescription medication. My past experience was positive. For reasons that are not part of this review I have moved my prescription medication to Castellon. The off street parking is very convenient. The staff has been in all my visits very helpful and friendly. They do make every attempt to make sure you get what you want.
One thing they do and I appreciate this to high heaven is call you back when they tell you they are going to call you back. That is important to me. And the other major factor that has raised my review to the level of a Five Star is what happened when I paid for my prescriptions today. The same medication with the same insurer cost me $80.00 less than my previous pharmacy. That is $80.00 out of what I have to pay with insurance and I am very happy I have made the switch to Castellon.
Convenient location with free off street parking, friendly personal service, return of phone calls, and charged me less than my previous pharmacy for the same medicine.
This place has my Seal of Approval.
The pharmacist/ co-owner Scott and Terry (co-owner) are both AWESOME!! They’re friendly, personable, and they always go above & beyond to help you find/order what you’re looking for, whether it’s OTC, Rx Meds or home-health products. They do their very best to get you what you need w/ true, genuine compassion and care.
I’ve had positive experiences w/ the pharmacy staff as well. They’re very friendly on the phone (compared to my past experiences w/ rude, aggravated walgreens employees who couldn’t get me off the phone quick enough, almost always cutting me off while speaking and then try to hang up w/me as fast as possible). The pharmacy staff at Castellon ALWAYS call back me when they say they will- which is extremely important to me- esp. when I’m waiting to hear back on the status of an insurance issue, or a call back from the doctor’s office etc.
Lastly, ya just can’t beat those prices!!
…Read more reviews about us on Yelp